Online Shop Terms & Conditions

Online Shop Terms & Conditions

1. Company, contact

1.1 The online shop operating on the Internet at www.loomythebrand.com is run by S.C. CREPODANT SRL, Brasov, Str. Argintului, No. 3, Bl. 511, Ap. 9, Brasov, No. Of registration at the trade register / authorities of Brasov public administration 1725/2012, fiscal code RO30865020.

1.2 The Customer may contact the entity running the online shop as follows:

– through a helpline for landline and mobile phones: +40 755 055 20

– by e-mail to: contact@loomythebrand.com

– through the contact form on the website of the online shop.

2. General rules of using the Loomy online shop

2.1. The online shop may be used only by persons who are at least 18 years old.

2.2. Anyone under 18 may use the online shop only with the consent of their parents or legal guardians.

2.3. Anyone who registers and shops in the online shop gives their personal data and agrees to their processing by LPP on the terms as defined in the Privacy Policy .

2.4. To confirm the correctness of the data given during the registration in the online shop, the Customer receives an e-mail with a request to confirm their data.

3. Order placement

3.1. Orders are accepted through www.loomythebrand.com.

3.2. The products in the online shop are specifically marked. The website includes information about  their prices and materials of which they are made.

3.3. While ordering a product, the Customer selects it in a manner specific for that product, defining in particular its size, colour, and, if necessary, providing other specific information and the quantity of the ordered products.

4. How to buy in the online shop – a detailed guide

4.1 Once the Customer chooses a product, the “Add to basket” icon should be clicked.

4.2 The product is moved to basket that becomes visible after clicking the basket icon in the upper right corner of the site. The Customer can go to basket by clicking the “Checkout” button, which activates a page displaying all the products in basket.

4.3 Selecting the “Order” option will launch a page where the Customer should enter data required for the transaction and shipment of the ordered products.

4.4 After logging in to the online shop, the Customer gains access to additional options in the Customer panel, such as: order history, a possibility to view the status of the most recent order, saving shipping addresses, a possibility of receiving the latest product information from the shop.

4.5 Having selected the shipping method (with shipping to the specified address or to a selected Reserved point of sale) and entered all the required details (including billing details, if necessary), the payment method should be chosen.

4.6 The Customer may choose only cash on delivery.

4.7 The Client places the order by clicking the “Send order” button.

4.8 After clicking the “Send order” button the Customer is redirected to a page confirming the order; from that page, they can either continue shopping or go to order summary.

4.9 Promptly after an order is placed, the Customer will receive an order confirmation e-mail to the address they have specified in the login details. The e-mail will include an individual order number that can be used e.g. to check order status.

4.10 LPP may contact the Customer at the e-mail address or the indicated phone number to clarify any doubt, confirm the order placement or in any other matters connected with order processing.

5. Prices

5.1 The prices in the online shop stated in Romanian RON are gross prices, inclusive of the VAT.

5.2 The price of the product is increased by the shipping cost, which depends on the selected shipping and payment method.

6. Availability of the ordered products

6.1 All the products offered in the online shop are in stock.

6.2 In special cases, e.g. if many Customers order the same product simultaneously, the product may not be available. If this is the case, the Customer will be informed that the order cannot be processed.

6.3 The product data sheet includes full information about the size range – currently unavailable sizes are also listed but are clearly marked with a colour other than the one used for available sizes and they are crossed out. A product in an unavailable size cannot be added to basket but can be added to the wishlist.

7. Inability to process an order

If a product is out of stock or the order cannot be processed for any other reason, the Customer will be notified via e-mail or phone about any order processing issues and possible solutions.

8. Shipping method and order lead time

8.1 Goods are only shipped within ?.

8.2 If the selected products are unavailable, and the Customer has chosen shipment to a specified address or point of sale, the shipping time is 2 to 4 working days following successful order placement. The shipping time can be longer during clearance sales or special campaigns.

8.5 Orders are delivered by a courier service chosen bycahs on delivery.

9. Order payment methods

9.1 Cash on delivery.

9.2 Please note! The Online Shop will never send the Customer a notice stating that the account for the payment has changed and that a traditional transfer needs to be made. If the Customer receives such an e-mail – they should not make the payment or respond to the e-mail, but forward the e-mail in an unchanged form to contact@loomythebrand.com.

10. Sales contract

10.1 The information available on www.loomythebrand.com does not constitute an offer within the meaning of the Civil Code.

10.2 The Contract is entered into in English.

11. Contract performance – deadline

Depending on the shipping method selected by the Customer (standard or pickup in a point of sale), LPP undertakes to have the goods delivered to the Customer within 4 working days (for standard shipping or for order pickup in a specified point of sale) of the correct order placement. If the product is out of stock or the order cannot be processed for any other reason, LPP shall promptly contact the Customer, suggesting possible solutions. Working days are days from Monday through Friday, except for public holidays.

12. Shipping cost

12.1 Goods are only shipped within ?.

12.2 The gross shipping cost depends on the shipping and payment method and it is:

– for standard shipping by a courier service and cahs on delivery over 500 lei – 0.00 lei;

– for standard shipping by a courier service and cahs on delivery under 500 lei– 20 lei;

13. Complaints

13.1 The sales involves new products free of defects. If the products have any defects, Loomy be liable for the defects.

13.2 Any product bought in the Loomy online shop can be complained about under the applicable statutory warranty provisions of the Romanian Civil Code if a defect was found in the product within two years of its acquisition by the Customer, where the defect makes the product inconsistent with the contract.

13.3 Complaints submitted by post must specify the causes of the complaint and the information required to identify the order. A complaint can be filed using the “Complaint” form (available on the website, in the Customer panel, next to every order), which can be filled in online or printed, and the products can be sent back to: Bd. Ion Mihalache 20, 2nd floor, ap. 3, Sector 1, Bucuresti.

13.4 Loomy examine the complaint within 14 days and shall inform the Customer about the outcome.

13.5 If the outcome of the complaint is positive, the Customer will be reimbursed for any reasonable costs of shipping the defective products to the online shop.

13.6 If the outcome of the complaint is negative, the goods will be shipped back to the Customer with a notice explaining that the complaint was deemed unfounded.

14. Order termination

14.1 The Client may resign from the order.

14.2 The Customer may cancel the order by contacting the Customer Service and through the contact form available on the website.

15. Miscellaneous

A proof of purchase is enclosed with every purchased item. The Client may download the invoice in the Customer panel. Loomy not be liable if the Customer provides incorrect data.

15.1. Personal data processing

The Customer’s consent to Loomy’s processing of personal data is voluntary but failure to grant the consent to the personal data processing makes it impossible to register and shop in the online shop. Any information about personal data processing is available in the Privacy Policy.

15.2. Personal data processing for marketing purposes

The Customer may agree to the processing of their personal data and entrusting of the data to a third party to receive commercial information from Loomy about special offers.