Q&A

How long does the delivery take and how much does it cost?
Delivery time and costs depend on chosen option:

– standard delivery: 2-6 working days, and cost 20 lei
 

Where do you deliver?
We deliver to most regions within the Romania.

 

Can I have my order delivered to my work address?
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to collect the goods.

 

Can I choose a specific time or day for my delivery?
Once your package is in the shipping carrier’s hands we have no control over the time they will deliver it. A courier will deliver your package between 8am and 8pm.

 

What happens if I don’t collect my store order?
If after 14 days the parcel has not been collected, your parcel will be returned to our warehouse. Refund will be automatically issued.

 

What happens if I missed my delivery?
If our courier company Hermes have tried to deliver to you or your business, but missed you, they automatically attempt to re-deliver your items the following working day (Monday to Friday).
After 2 unsuccessful delivery attempts, the parcel will be returned to our warehouse and we will process a refund.

 

How to register in Loomy online store?
To create an account click on “Login” available in the upper right corner of the site, and further enter your e-mail, name, telephone number and password. You can register in the same way while in your checkout process.

 

Which browser is best to use the site?
The service is optimized for the latest versions of browsers: Google Chrome 23 or above, Mozilla Firefox 16 or above. Additional software is not necessary.

 

What should I do if I forgot my password?
After clicking login/register link go to “I forgot my password” and then enter your e-mail address given at registration. To this address we will send you a link to the page where you will enter and confirm new password.

 

How do I contact customer service?
You can contact our customer service in two ways: by phone or by filling out the contact form available under “Customer Service” link in the bottom menu.

 

 

 

How do I buy your products?
Detailed information on how to properly finalize your shopping with us are in “How to buy” guide.

 

How will I know if I finalized my shopping properly?
If your order is placed correctly you will get a confirmation email from us.

 

Can I see what is happening with my order?
The basic information about the order is its status, which you can see after logging in. Registered users are provided with shipment tracking option, which redirects to information on a particular shipment on courier’s website.
 

What does my order status mean?
New – indicates that your order has been accepted.
Canceled – indicates that your order has been canceled. You will be refunded in a few days.
Processing – indicates that the order was sent to the warehouse.
Sent – means that the ordered products were packed and shipped from the warehouse to the given address.
Ready for pick up – means that the ordered products are ready to be picked up from the store.
Received – indicates that the ordered products were received by you and the order is closed.

 

What should I do if I receive a faulty order?
You should contact our Customer Service. You can do it via the phone number below or the contact e-mail. You have the right to cancel this contract within 14 days without giving any reason. In addition to the statutory right of withdrawal, we grant a voluntary right of return for goods purchased up to 30 days since the receipt date with no extra costs.
 

What is wishlist?
The wishlist saves your items. Products can be added to the wishlist from the product page, or they can be moved to and from your bag. Products are stored in the wishlist for 2 weeks only, regardless of whether or not are they available online.